A polite notice about cancellations
Sometimes we all have to cancel arrangements. I understand that last-minute problems do occasionally arise – especially if you’re a busy dog owner!
The nature of my dog training business necessitates that my diary be managed weeks in advance.
Once the booking is accepted, the contract is entered into, the deposit paid and the dates agreed upon “the course dates” are fixed and immovable. Prior to entering into the contract, during the negotiation of services stage dates can be rearranged and transferred.
The reasoning for this strict policy is for the fact that I run an extremely tight schedule, with high demand and will already have spent time preparing for our session(s) together.
What about follow-up training and environmental lessons? If you know you and your dog would benefit from a further course of lessons, these must be booked in firm bookings of blocks of three.
For bookings of training to be undertaken within 14 days of the contract being entered into, I require full payment for the course at the time of booking and you will also need to confirm which three dates you would like to reserve. To get the most out of training, these dates must ideally take place within a three month period. Be sure of your personal commitments and diary arrangements at this time because once booked these training dates are fixed and immovable. Your right to cancel is excluded under legislation there is no refund and you are liable to pay for services agreed in full.
How can you let me know if you have to cancel? You will need to notify me in writing and complete a cancellation form, returning this either by post or via email to firstname.lastname@example.org.
To : The Dog Man ® (Stafford) Limited, Armthorpe Holdiford Road Tixall Staffordshire ST18 0XP
I/We* hereby give you notice that I/We* cancel my/our* contract for the supply of the following service:
Nature of course:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
As regards refunds, for the future booking of training services, you have the right to cancel and refund within 14 business days without reason. I will ensure that any deposit paid be duly reimbursed. Thereafter I am not liable to compensate or reimburse you in respect of any cancellation.
Your will not be able to reschedule or receive compensation or reimbursement whatsoever for a training course which you have either not attended or cancelled.
Kindly refer to The Dog Man’s full Terms and Conditions here.
Many thanks for your understanding and I look forward to working with you soon.